Shipping & Returns

🌍 Which countries do you ship to?

We ship worldwide—so no matter where your next build is happening, Bilddi delivers straight to your door.

Free shipping is included on all orders!

🚀 What is Expedited Shipping?

Want your LEGO set faster? Select Expedited Shipping at checkout!

  • Arrives in about 5–8 business days
  • Processing time: up to 3 business days before shipping
  • Note: Expedited orders can’t be canceled as we ship them out right away

⏳ Please note: Global logistics delays, holidays, and events like postal strikes may impact delivery timelines. We appreciate your patience during these rare instances.

⏱ How long will delivery take?

Most orders arrive in 8–12 business days, often sooner. We ship from the closest available warehouse depending on product availability and your location.

Track your order status anytime on our Track My Order page.

🚛 Who delivers my order?

We proudly work with YUNEXPRESS, an Amazon logistics partner, along with other reliable global carriers. This helps us keep delivery smooth and costs low—so you get more bricks for your buck.

📦 What does shipping insurance cover?

bilddi offers optional shipping insurance for $3.99, which covers:

  • Lost or mishandled packages by the carrier
  • Faster resolution and priority assistance

⚠️ Important: This insurance doesn’t cover “delivered” packages that can’t be found. If that happens, contact us immediately—we’ll help investigate and assist however possible.

All shipping-related refunds are provided as store credit to ensure the best resolution.

🧱 What happens after I place an order?

We get right to work picking and packing your LEGO set.

  • Orders are usually processed and shipped out within 1–3 business days
  • You’ll receive a real-time tracking link via email once your order is on the way
  • You can also track your order on our website directly

🔁 Can I return or exchange my order?

We want every builder to be happy with their set!

If your order arrives damaged or something’s not right, email us with photos. We’ll make it right—whether that’s a replacement or store credit.

Need a different set or color variation? Exchanges are free—just cover a small reshipping fee.

Please note: All approved refunds are issued as store credit.

✏️ Can I cancel or change my order?

Orders can be modified within 1 hour of placing them.
Once an order begins processing, it cannot be canceled—our team moves fast to ship it out.

Need help? Reach out to our support team and we’ll do everything we can to assist!

📭 What if I can’t find my delivery?

If your tracking says “delivered” but you haven’t received it:

  • First, double-check nearby areas (porch, mailbox, neighbors)
  • Still can’t find it? Contact us immediately and we’ll help investigate

🔍 How do I track my order?

You’ll receive an email with your tracking link within about 3 business days of placing your order.

You can also use our Track My Order page anytime to see your order’s journey.